Frequently Asked Questions
Q: When will I receive my order? A: Your order will be shipped via USPS within 5-7 days from the receipt of your paid order. We ship USPS First Class insured, unless you select Priority or Next Day at checkout. We ship from Northern California. Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order. Q: What carrier do you use for shipping A: We use USPS First Class, Insured to deliver our jewelry. Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. Q: Will I receive the exact item that is pictured? A: Yes. Each piece is unique and one of a kind. Sometimes one piece might resemble another, but the clasp will be different. You will receive the item in the photo you have selected. Q: Will I be charged sales tax? A: If you live in California, you will be charged 8.5% sales tax. At this time we are not required to collect sales tax in other states. Q: How do I care for my jewelry? A: The best way to store your jewelry is in the fabric bag that it is shipped in. This will protect it from scratches and breakage. Many semi -precious gemstones break quite easily when dropped or mishandled. For all Sterling pieces, polish periodically with a sterling silver cleaning cloth. For gold or gold vermeil, wipe with a soft cloth. Do not wear your jewelry while bathing or swimming. Q: Do you have a guarantee and returns policy? A: Please see our Store Policies link. Q: Is ordering through your website secure? A: Yes! PayPal hosts our secure shopping cart. With PayPal you can use Visa, MasterCard, Amex, Discover, or e-check to pay for your purchase. You do not need to have a PayPal account to pay with your credit card. You will have the option when you are completing your order to use PayPal or use your credit card for a one-time payment. Q: Can I pay for my order with a check or money order? A: Yes. To pay with a check or money order, place your order on line as normal, but stop when you get to the “invoice/Receipt” page. Print this page and send it, with your personal check, money order or cashiers check, to: Namaste Jewelry Designs 272 Belblossom Way Los Gatos, Ca. 95032 Q: Do I have to order my Namaste Jewelry Designs items online? A: We have made every effort to make sure our website ordering is secure. However, if you prefer to place your order by phone, you can call us at 408-691-1805 with your order information.
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